THESE POLICIES ONLY COVER ONLINE SALES.
Unworn merchandise may be refunded in the original method of payment, subject to the following:

• Final sale items are not returnable or exchangeable. These items are marked "final sale" and/or are marked down 50% or more;
• Returns must be postmarked within 14 days of receipt for a full refund;
• After 14 days returns will automatically be issued a merchandise credit for the current selling price;
• Returns made after 30 days will not be accepted;
• Hosiery and socks may be returned only if they are unworn and in their original packaging;
• Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach the label to the shoebox. Returns with shipping tape or labels attached will be charged a 10% restocking fee.

EXCHANGES

We are glad to exchange unworn items, depending on availability.

• Please ship the original order back to Lori's per the instructions on the return sheet.
• Exchanges will not be made for items returned after 30 days.
• Customers are responsible for all shipping charges. Lori's will pay to ship the new item (domestic customers only).
• International exchanges will be handled on a case-by-case basis.
• Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks. The difference of the exchange will be charged or refunded to the credit card used to make the original purchase.
• Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Exchanges with shipping tape or labels attached directly to the shoebox will be charged a 10% restocking fee.

INTERNATIONAL RETURNS & EXCHANGES

• All international returns are to be returned to Lori’s Shoes within 14 days upon receipt of the order.
• The shipping charges for international returns and exchanges are to be paid by the customer.
• All duties, taxes or fees required to be paid for returned items outside of the United States are the sole responsibility of the customer.
• All sale items are final sale.

IN-STORE RETURNS

Items may be returned to any of the Lincoln Park, Northfield, or Highland Park store locations for store credit only. In-store returns must be made within 14 days of receipt.

ISSUES WITH ORDERS AND/OR CREDIT CARDS

We hold product of declined orders for 24 hours. If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we will return the product to our inventory.

Shipping is FREE for all continental, U.S. domestic orders that are over $50 in value.   We only charge you a $5 flat fee for everything else!

Shipping to AK, HI, Puerto Rico will be provided at the point of purchase (see below for rates).

We ship all packages via UPS & USPS. Expedited and international orders will be processed at standard carrier rates. Please allow approximately 1-2 business days for your order to process. Your merchandise will arrive to you in 4-10 business days depending on location.

VERIFICATION AND SHIPPING

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.    This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

By placing an order at Lori’s Designer Shoes, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Lori’s Designer Shoes  This also applies to any shipments that are refused by you at delivery.

All orders over $200 require a signature upon delivery as well as other orders at the UPS driver's discretion if the driver feels a delivery location is unsafe. All orders with different "bill to" and "ship to" addresses require a signature on delivery.

There will be extra delivery fees for orders that must be reshipped, intercepted or have address updates if the order has already been shipped to its original shipping destination. Customers will be notified of the cost before they are charged.

Orders will be processed on the following business day. No Saturday deliveries.

P.O. Boxes
Lori's is not able to ship orders to P.O. Boxes. When purchasing, please provide a resident or business address so we can be sure your package arrives safely on time.

Processing
Orders processed after 3pm Monday through Friday will be issued a UPS tracking number. This number may not be activated by UPS until the following business day. If you track your package and receive no information, please wait one day before tracking again.

INTERNATIONAL TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.   It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages while clearing customs. Please contact your local customs office for more information.

International Rates

Canada
STANDARD 6-10 business days
$35 for the first item
$5 for each additional item

EXPRESS
$45 for the first item
$5 for each additional item

Mexico
STANDARD 6-10 business days
$40 for the first item
$5 for each additional item

EXPRESS
$50 for the first item
$5 for each additional item

Puerto Rico
STANDARD 6-10 business days
$20 for the first item
$5 for each additional item

EXPRESS
$25 for the first item
$5 for each additional item

Rest of the World
STANDARD 6-10 business days
$50 for the first item
$5 for each additional item

EXPRESS
$60 for the first item
$5 for each additional item

Lori's charges 9.5% sales tax on orders shipped to destinations within Illinois.

Gift Cards & Merchandise Credits
Discount codes cannot be used to purchase gift cards. When making a purchase on any of our products, discount codes can be used in conjunction with a gift card and other form of payment. Shoppers wishing to redeem an in-store gift card on an order must enter the 16 digit code (for physical card holders the 16 digits are located on the back of the card) into the gift card field in your shopping cart. This must be done before the order is completed. Any balance that remains once the gift card/merchandise credit has been applied will be charged to the credit card that has been supplied. If no remaining balance exists, the credit card entered will not be charged. Please note a charge card is require for every online order.

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our emailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.