Email Customer Service
9a-4p CST (GMT-6)

Online Policies

Online Returns & Corporate Inquiries:

Lori's Shoes
289 Northfield
Northfield, IL 60093
888.334.SHOE (7463) or 847-881-9272

Shipping & Handling

Shipping is free to all destinations in the continental United States. AK, HI, Puerto Rico and international orders are shipped at the rates below.

All orders over $200 require a signature on delivery as well as other orders at the UPS driver's discretion if the driver feels a delivery location is unsafe.

Please note that there will be extra delivery fees for orders that must be reshipped, intercepted, or have address updates if the order has already been shipped to its original shipping destination. Customers will be notified of the cost before they are charged.

Orders will be processed on the following business day.  No Saturday deliveries.

International Orders

Jewelry Orders Only: $15.00 flat rate

Canada/Mexico
Standard 6-10 business days
$30 for the first item
$5 for each addtional item

Puerto Rico
Standard 6-10 business days
$15 for the first item
$5 for each additional item
 
All Other International:
Standard 6-10 business days
$40 for first item
$5 for each additional item

Express Shipments: please email customerservice@lorisshoes.com for a quote.

Orders that are to be shipped to destinations outside of the United States will not reflect shipping charges during the checkout process. For your convenience, we will calculate the shipping charges and send you a shipping quote before processing your order. Once we receive your approval for the shipping amount, we will then charge your card and ship your order.

Orders shipped internationally are passed to the local postal carrier in the country of destination. Customers are subject to local duties and taxes, which are assessed once the package arrives in your country. We cannot estimate any of these additional charges.

Please note that packages can often be delayed while clearing customs. Please contact your local customs office for more information

Returns & Exchanges

These policies cover online sales only.

Unworn merchandise may be refunded in the original method of payment, subject to the following:

• Final sale items are not returnable or exchangeable. These items are marked "final sale" and/or are marked down 50% or more;
• Returns must be postmarked within 14 days of receipt for a full refund;
• After 14 days returns will automatically be issued a merchandise credit for the current selling price;
• Returns made after 30 days will not be accepted;
• Hosiery and socks may be returned only if they are unworn.

Footwear returns must be sent in a proper shipping box with the original shoebox inside.  Do not tape or attach the label to the shoebox.  Returns received without the original shoebox are subject to a 10% restocking fee.

Exchanges

We are glad to exchange unworn items, depending on availability

• Please ship the original order back to Lori's per the instructions on the return sheet. 
• Exchanges will not be made for items returned after 30 days.
  
• Customers are responsible for return shipping charges only. Lori's will pay to ship the new item (domestic customers only).  International exchanges will be handled on a case by case basis.
• Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks.
• Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox.

International Returns & Exchanges

• All international returns are to be returned to Lori’s Shoes within 14 days upon receipt of the order.
• The shipping charges for international returns and exchanges are to be paid by the customer.
• All duties, taxes, or fees required to be paid for returned items, outside of the United States are the sole responsibility of the customer.
  
• All sale items are a final sale.

• Items may be returned to any of the Lincoln Park, Northfield, or Highland Park store locations for store credit only.
• In-store returns must be made within 14 days of receipt.

Order / Credit Card Issues

We hold product of declined orders for 24 hours. If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we will return the product to our inventory.

Pre-Authorization
As a measure of credit protection, Lori's pre-authorizes its orders to verify funds and card owner identity. If you are using a debit card to place your order, the card processor may reserve those funds prior to our ringing of the sale. When we ring your order at time of shipment, that hold is released. Due to the two to four business days banks require to reverse holds, this may appear as a double-billing. You are only charged once for your order.

Sales Tax

Lori's charges 9.75% sales tax on orders shipped to destinations within Illinois

Gift Certificates

Gift Certificates can not be purchased using discount codes. Shoppers wishing to apply Gift Certificates to an order must include the certificate number in the gift message area at check out. The balance of the card will be applied before credit card is charged.

Customer Service

For product or shopping assistance at anytime send us an email, or call 888.334.SHOE Monday thru Friday from 9 am to 5 pm CST. 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our emailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.