Online orders are processed Monday through Friday, within 2 business days of order placement, unless indicated in the product description. Orders placed between 10 a.m CST Friday through 11:59 p.m. CST Sunday will be processed the following business day. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, MasterCard, Discover and AfterPay. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
PLEASE NOTE: In-store gift cards and merchandise credits are not redeemable online. Only e-gift cards purchased online can be redeemed for an online purchase.
Sales tax will be charged when applicable. For the following states, sales tax will usually be charged: California, Illinois, New York.
- Only one code may be used per order.
- Certain items (including sale items) may be excluded from special offers.
- Codes may not be applied after an order is processed.
Placing an order is easy. Simply follow these steps:
- Add an item to your shopping bag by clicking "add item" on the item's product detail page.
- When you have finished shopping, click the "my bag" button at the top of the page.
- You will be shown your basket for review.
- Click "proceed to check out."
- On the login page new customers should click the "create account."
- Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
- Complete the next 3 steps by entering all required information.
- On step 4, you will be presented with all your order information.
- Click the "confirm" button to submit the order.
- You will know that your order has gone through when you receive the "thank you" page with your order number.
- If you have not received this page, please contact Customer Service at 847-881-9272.
- Please be advised that once an order is confirmed, you cannot make changes to the order online.
WHERE WE SHIP
We ship to the following countries:
- Antigua and Barbuda
- Bosnia and Herzegovina
- British Virgin Islands
- Burkina Faso
- Cape Verde
- Cayman Islands
- Cook Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- Faroe Islands
- French Guiana
- French Polynesia
- Gabon Republic
- Guinea Bissau
- Hong Kong
- Marshall Islands
- Micronesia, Fed. States of
- Netherlands Antilles
- New Caledonia
- New Zealand
- Norfolk Island
- Papua New Guinea
- Puerto Rico
- San Marino
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- South Korea
- Sri Lanka
- St. Kitts and Nevis
- St. Lucia
- Trinidad and Tobago
- Turks & Caicos Is.
- United Arab Emirates
- United Kingdom
- United States
- US Virgin Islands
- Wallis & Futuna Is.
Enjoy free standard shipping on orders with a subtotal over $175.
Orders placed between 10 a.m CST Friday through 11:59 p.m. CST Sunday will be processed the following business day
Delivery time does not include Saturdays, Sundays or holidays.
Please note: Orders shipped to a PO Box must be shipped USPS.
All orders are sent UPS Signature Required.
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
International shipping fees depend on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
CUSTOMS DUTIES AND OTHER FEES
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
To start a return, please click here.
LorisShoes.com will accept returns and exchanges within 14 days from receipt of order. Lori’s will pay to ship the exchange item. (Domestic customers only. Limited to one exchange per order). Please note: this policy is for online orders ONLY. Purchases made in-store are eligible for return for store-credit or exchange.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
- Any merchandise marked down 50% or more is considered final sale.
- Final sale items are not returnable or exchangeable. These items are marked final sale and/or are marked down 50% or more.
- If a discount code is used at checkout and brings the merchandise to a markdown of 50% or more, that item is considered final sale.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
- Shoes must be in the original box or packaging and unworn. Clothing, handbags, and accessories must be unused with all tags and labels still attached. Please do not tape or attach labels directly to shoe boxes.
- We do not refund shipping charges.
- We do not accept returns/exchanges on custom-made or special order items, undergarments, or final sale merchandise. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
- During the holiday gift giving season (November-December), we will accept returns until January 15th.
US HASSLE FREE RETURNS
Returns for a refund to your original payment method will require a processing fee of $10.00, which will be deducted from the amount refunded to you. Original shipping charges will not be refunded.
HOW TO RETURN
Please click here to start a return.
Enter your email address and order number, and follow the prompt to begin the return.
RETURN TO STORE
Feel free to return an online order at any of our Lori's locations but please note, the return will not be processed in store. All items are sent to our warehouse for a refund processed within 2-5 business days. See below for a list of Lori's store locations.
824 ARMITAGE AVENUE
CHICAGO, IL 60614
311 HAPP ROAD
585 CENTRAL AVENUE
HIGHLAND PARK, IL
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a shipping label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please click here. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).
- No COD (Cash/Check on Delivery) packages will be accepted.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. You will receive an email notification when the credit has been issued. If you have an inquiry, call 888-334-SHOE(7463) or e-mail us at firstname.lastname@example.org.
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns, feel free to drop us a line.
- MAILING ADDRESS
- 289 Northfield Road
- Northfield, IL 60093