Exchanges and Returns

Exchanges and Returns

Returns

OVERVIEW

To start a return, please click here.

We offer free domestic shipping and returns only for orders over $150. Orders under $150 will be charged a $10 shipping fee.

Please note a $10 restocking fee will be deducted from your refund for mailed returns. If you prefer to return your order at a Lori's location, the restocking fee will be waived. Original shipping charges will not be refunded.

LorisShoes.com will accept returns and exchanges within 14 days from receipt of order. Lori’s will pay to ship the exchange item. (Domestic customers only. Limited to one exchange per order). Please note: this policy is for online orders ONLY.

Purchases made in-store are eligible for return for store-credit or exchange. 

We're happy to offer our customers an extended return and exchange window for the holiday season. Orders placed between November 1 and December 31 will be eligible for return or exchange through January 15. 

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

  • Any merchandise marked down 50% or more is final sale.
  • Any sale item with a additional discount or promotion is final sale
  • Final sale items are not returnable or exchangeable. These items are marked final sale and/or are marked down 50% or more.
  • If a discount code is used at checkout and brings the merchandise to a markdown of 50% or more, that item is considered final sale. 
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
  • Shoes must be in the original box or packaging and unworn. Clothing, handbags, and accessories must be unused with all tags and labels still attached. Please do not tape or attach labels directly to shoe boxes.
  • We do not refund shipping charges.
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or final sale merchandise. These types of sales are final.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
  • During the holiday gift giving season (November-December), we will accept returns until January 15th.
    Please be advised that if items do not conform to the above guidelines they are not returnable. They will be returned to you at your expense.

    HOW TO RETURN

    Please click here to start a return.

    Enter your email address and order number, and follow the prompt to begin the return.


    RETURN TO STORE

    Feel free to return an online order at any of our Lori's locations but please note, the return will not be processed in store. All items are sent to our warehouse for a refund processed within 2-5 business days. The $10 restock fee will be waived for online orders returned to a store. See below for a list of Lori's store locations.

    LINCOLN PARK
    824 ARMITAGE AVENUE
    CHICAGO, IL 60614
    773-281-5655


    NORTHFIELD
    311 HAPP ROAD
    NORTHFIELD, IL
    847-446-3818

     

    HIGHLAND PARK
    585 CENTRAL AVENUE
    HIGHLAND PARK, IL
    847-681-1532

     

    DAMAGED/INCORRECT ITEMS

    If you receive an item that is defective, damaged or incorrect, you must notify us via email at support@lorisshoes.com within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a shipping label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.


    EXCHANGES

    If you would like to exchange an item for another color or size, please click here. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).


    TIPS

    • No COD (Cash/Check on Delivery) packages will be accepted.
    • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

    Your return will be processed within 2-3 business days of receipt. You will receive an email notification when the credit has been issued. If you have an inquiry, call 847-881-9282 or e-mail us at support@lorisshoes.com.


    INTERNATIONAL RETURNS

    The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

    Contact

    If you have any questions or concerns, feel free to drop us a line.

    EMAIL
    support@lorisshoes.com
    TELEPHONE
    847-881-9282      
                                                                                                   
    MAILING ADDRESS
    LorisShoes.com
    289 Northfield Road
    Northfield, IL 60093

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